Contact Us

Fair Oaks Mall
Fairfax, VA


11906 Fair Oaks Mall
Fairfax, Virginia 22033
703.359.6529
Mon - Fri 10am - 9:30pm
Sat 9am - 9:30pm
Sun 11am - 6pm

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Client Guide for Zoë Salon & Spa

We value our reputation as a salon providing not only excellence in technical services, but creating an atmosphere of genuine caring and concern for your well-being. Please don't hesitate to advise a guest service representative if you need any assistance or have any questions.

Appointments

Being on time for your appointment is greatly appreciated so that you may receive your full service and our other guests are not inconvenienced. Please arrive 15-30 minutes in advance of your appointment to allow time for you to change into a robe, complete our Guest Pre-Treatment Form and to relax prior to your service.  Thirty minutes is suggested if you are having facial or body treatments.  

Cancellations

Should a cancellation or date change be necessary, we request a minimum of 24-hours notice for any single service.  For multiple services, specialty hair services, or some events like prom or weddings, a 50% deposit may be requested. For those appointments, at least 48 hours notice is needed for cancellation. Late cancellation or no-show may incur a charge up to the appointment value. To secure your appointment, we will request a credit card or gift certificate number, however you can pay for your services on the day of your appointment with cash, credit card or gift certificate.

Guest Pre-Treatment Form

Prior to your service, you may be required to complete a Pre-Treatment Form to safeguard your well-being and comfort, and to allow us to safely deliver our services by minimizing any risk of injury.  Zoë Salon & Spa assures and maintains confidentiality of the strictest standards.

Pricing

Zoë Salon & Spa reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met.  If you have any questions, please ask the Service Coordinator when booking your appointment.

Gratuities

Tipping is left to the discretion of our clients and although cash tips are preferred, for client convenience we allow up to 20% of the service price to be applied to a credit card.   Gift certificates do not include gratuity unless noted otherwise.

Method of Payment

We accept MasterCard, Visa, American Express, Discover Card, debit cards, and cash.

Age Requirement

The Spa is an adult oriented atmosphere; therefore we are not able to accept appointments for children under the age of 16 years, unless accompanied by a parent.   Children under the age of 18 are not allowed in the spa unless they are receiving services. Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or adult guardian for services.  Please contact a Service Coordinator for further information.

Gift Certificates

Zoë gift cards makes a wonderful gift for any special occasion, holiday or cause for celebration.  Zoë Gift cards do not expire and are available for any amount.  They are not refundable, not transferable or redeemable for cash or credit. After 4 years Zoë salon and spa reserves the right to have a monthly service charge for unused balances to encourage the use of the gift card.

For Your Comfort

We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated.  Please advise our professional staff of any allergies or sensitivities or if you are pregnant.  Please feel free to request a male or female therapist. Our therapists are highly trained to be sensitive to your comfort and modesty at all times. 

So you may fully enjoy your spa experience, and as a courtesy to other guests, cell phone should be turned off.  Robes and slippers are provided for your comfort. For the protection of your clothing, we ask that you wear the robe that is provided.  We regret that we cannot be responsible for the loss or damage of personal articles. We recommend that you leave your valuables at home. Please keep all valuables with you during your appointments.

Satisfaction Guaranteed

If your service does not meet expectations, return within 7 days and we will have a service provider resolve the problem to your satisfaction.  We cannot perform any correction(s) or provide credit if a client chooses to visit another salon before allowing us to correct the problem.